Resources
Practical guides for fixing operational bottlenecks
Implementation guides, decision frameworks and workflow examples. No filler, and no pretending every problem needs software.
Published
- Decision guideAI, automation or a person? Deciding how to fix a bottleneckA step-by-step way to decide whether a bottleneck needs a better process, automation, AI, custom software or a person, simplest option first.Read →
- Implementation guideHow to measure lead response time in a home-services businessA practical method for measuring how long enquiries wait for a first human response, what to do with the number, and the mistakes that make it misleading.Read →
On the way
Planned, not yet published- 03Monthly client reporting for marketing agencies: what to automate and what to keep humanWorkflow example
- 04White-label development for agencies: how to brief, scope and quality-checkImplementation guide
- 05A quote follow-up cadence for contractors, with a worked exampleWorkflow example
- 06SaaS customer onboarding: a checklist for the first 14 daysImplementation guide
- 07Outsourced support vs hiring in-house: how to decideOutsourcing decision guide
- 08ATS clean-up for recruitment agencies: standardizing statuses before you automateOperational improvement
- 09Managed service, dedicated team or staff augmentation: what is the difference?Outsourcing decision guide
- 10Reducing proposal turnaround at a consulting firmWorkflow example
Next step
Tell us what is slowing your business down.
A Business Operations Review is a straightforward conversation about the problem. If we are not the right fit, we will say so.